Ombudsman for the Elderly
An Ombudsman is an advocate and a problem solver for people 60 years of age or older who need or have questions about long term care. Long term care may be in a person's home, in an assisted living center or in a skilled nursing and rehabilitation center.
An Ombudsman's role is to:
- provide information about long term care choices
- check on the quality of care in long term care settings
- investigate complaints about care in long term care settings.
What does an Ombudsman do?
- An Ombudsman talks to people 60 years of age or over about the choices available for long term care, the cost of care and the possible coverage by various insurance programs.
- The Ombudsman assists the individual requiring long term care to access the services of their choice and access the appropriate insurance program as needed.
- The Ombudsman investigates complaints from residents, family members and staff of long term care organizations about the care and services that are provided in nursing homes or assisted living centers.
- An Ombudsman also makes periodic, unannounced visits to all assisted living centers and skilled nursing and rehabilitation centers. These visits all the Ombudsman to:
- talk to the residents about the Ombudsman program,
- explain the rights that the residents have
- ask the residents if they have any problems with their services
- observe the quality of the care provided
- identify problem areas and make suggestions on ways to improve the quality of care
- An Ombudsman provides community presentations and staff training about long term care issues.
For more information call 522-5391 or email .