Family Services Program Support (Rexburg)

EASTERN IDAHO COMMUNITY ACTION PARTNERSHIP

JOB DESCRIPTION

Position Title:                  FAMILY SERVICES PROGRAM SUPPORT – REXBURG

Department:                   Family & Emergency Services

Supervisor:                      Family & Emergency Services Director

Position Status:               Non-Exempt, Regular, Full-Time

Salary Range:                 $13.00 – $15.00/Hour DOE

Last Reviewed:               March 2022

POSITION SUMMARY:

Under the direction of the Family & Emergency Services Director and the Emergency Services Coordinator, the Family Services Program Support assists with implementing Family & Emergency Services assistance programs. This position will be assigned to the Rexburg office with assignments to the Idaho Falls office on occasion. This position involves serving and supporting participants, processing applications, verifying information, and data entry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assist with the delivery of services from various grants and funding sources, including but not limited to, LIHEAP, LIHEAP Crisis, LIHWAP, local utility funds, CSBG, outreach office food pantry programs, ERAP, and AMW Tuition Assistance.

2. Assist with the participant application process, including but not limited to, interviewing participants, collecting, and verifying documentation required for programs, and determining assistance needed.

3. Maintain proper documentation and records in a timely manner in accordance with all federal/ state regulations and program requirements.

4. Ensure all data is recorded and entered in corresponding database, as required.

5. Assist with program reporting and data entry. Accuracy is essential for these duties.

6. Exhibit a professional attitude toward others, including participants, co-workers, community members, visitors, and volunteers.

7. Answer telephone calls and greet the public in a professional manner, routing calls and referring participants to appropriate services.

8. May be asked to participate in local outreach events to promote awareness of Family & Emergency Services programs.

9. May be required to travel to outreach locations, as well as visits to homebound participants, as needed, to assist with local programs.

10. May be assigned to work outside of normal business hours.

11. Perform other related duties as may be assigned.

12. As an employee of EICAP you will assume the responsibility of understanding your role in accomplishing the strategic goals and performance measures of the Agency.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent such as a general education degree (GED) is required.
• Two or more years’ experience in social/ human services work is preferred
• Previous computer experience using Microsoft Windows applications is required.
• Previous public contact work experience is preferred.
• Prior experience in a work environment requiring attention to detail is an asset.
• Prior training and/or experience handling a multi-line telephone system and telephone etiquette is a plus.

SKILLS and ABILITIES:

LANGUAGE SKILLS:

• Ability to read, understand and apply general business procedures.
• Ability to communicate information verbally and in writing so others will understand.
• Must speak, read, and write English effectively; ability to speak Spanish is an asset.
• Must be able to give full attention to what others are saying, take time to understand what they are communicating, ask questions as appropriate, and not interrupt others inappropriately.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, or divide quickly and correctly.
• Ability to calculate and apply figures and amounts such as fractions, percentages, and currency amounts to practical situations.

REASONING ABILITY:

• Ability to interpret and apply commonsense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.
• Ability to solve practical problems and deal with a variety of work situations within the scope of the job.

OTHER SKILLS and ABILITIES:

• Ability to work independently
• Proficiency in the use of computer and all common office machines required. Ability to work with specific computer software, including word processing, spreadsheets, and database programs.
• Adequate typing skills are necessary for this position.
• Must possess the ability to work at a rapid pace in a hectic environment.
• Employee must be able to work remotely, if needed.

CERTIFICATES, LICENSES, and REGISTRATIONS:

Employee must have all the following:

• Dependable transportation
• Valid Idaho driver’s license
• Proof of current automobile insurance
• Good driving record

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to use hands to handle objects, tools, or controls.
• The employee is occasionally required to stand, walk, and reach with hands and arms; and to stoop, kneel, or climb stairs.
• The employee must be able to lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee works in an office environment in which unrelated office and customer service activities take place.
• The noise level in the work environment is usually moderate.
• The employee is required to work regularly and continually at a computer screen.
• The work area may have fluorescent lighting and air conditioning.

Eastern Idaho Community Action Partnership is an EEO employer.