Closing Date: May 20, 2022
EASTERN IDAHO COMMUNITY ACTION PARTNERSHIP
Position Title: FAMILY SERVICES PROGRAM SUPPORT
Department: Family & Emergency Services
Supervisor: Family & Emergency Services Director
Position Status: Non-Exempt, Regular, Full-Time
Salary Range: $13.00 – $15.00/Hour DOE
Last Reviewed: March 2022
Under the direction of the Family & Emergency Services Director and the Emergency Services Coordinator, the Family Services Program Support assists with implementing Family & Emergency Services assistance programs. This position involves serving and supporting participants, processing applications, verifying information, and data entry.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Assist with the delivery of services from various grants and funding sources, including but not limited to, LIHEAP, LIHEAP Crisis, LIHWAP, local utility funds, CSBG, outreach office food pantries, ERAP, and AMW Tuition Assistance.
2. Assist with the participant application process, including but not limited to, interviewing participants, collecting, and verifying documentation required for programs, and determining assistance needed.
3. Maintain proper documentation and records in a timely manner in accordance with all federal/ state regulations and program requirements.
4. Ensure all data is recorded and entered in corresponding database, as required.
5. Assist with program reporting and data entry. Accuracy is essential for these duties.
6. Exhibit a professional attitude toward others, including participants, co-workers, community members, visitors, and volunteers.
7. Answer telephone calls and greet the public in a professional manner, routing calls and referring participants to appropriate services.
8. May be asked to participate in local outreach events to promote awareness of Family & Emergency Services programs.
9. May serve as backup receptionist of EICAP as needed on a designated weekday for breaks and lunch periods. May also be required to fill in on a rotating basis when Receptionist is out for vacation or illness.
10. May be required to travel to outreach locations, as well as visits to homebound participants, as needed, to assist with local programs.
11. May be assigned to work outside of normal business hours.
12. Perform other related duties as may be assigned.
13. As an employee of EICAP you will assume the responsibility of understanding your role in accomplishing the strategic goals and performance measures of the Agency.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
SKILLS and ABILITIES:
OTHER SKILLS and ABILITIES:
CERTIFICATES, LICENSES, and REGISTRATIONS:
Employee must have all the following:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee works in an office environment in which unrelated office and customer service activities take place.
Eastern Idaho Community Action Partnership is an EEO employer.