Contact Information
935 E Lincoln Rd
Idaho Falls, ID 83401
P: 208-522-5391
T: 1-800-632-4813
F: 208-522-5453


Housing Operations/Compliance Manager

Closing Date: March 29, 2019

Eastern Idaho Community Action Partnership


 Position Title: Housing Operations/Compliance Manager

Department:         Housing

Supervisor:           Housing Director

Position Status:   Exempt (Salary) Full Time

Starting Wage:      Grade 7

Location:                 Idaho Falls, ID


This is a full-time position under the direction of the Housing Director. This position supervises the work of Housing Site Managers and works in cooperation with Housing Maintenance personnel and the Housing Fiscal Officer to facilitate daily operations of Eastern Idaho Community Action Partnership’s housing properties. This position also ensures that all housing properties are professionally managed, and that tenant files and records are organized and maintained in an accurate and satisfactory manner.


  1. Train and supervise Site Managers to accomplish program goals and ensure adequate coverage (within budget constraints) during business hours.
  2. Ensure that all housing projects are operated within the compliance guidelines of appropriate regulatory agencies and EICAP policies and procedures.
  3. Work with Housing Director to keep Tenant and Selection Criteria, Housing Management Policies, and Rental Lease Agreements current and in compliance with federal regulations.
  4. Oversee use of Housing Information System to:
    1. Submit monthly electronic occupancy reports for each housing property to the required regulatory agency.
    2. Process all applications for housing and to ensure that applicants meet all necessary eligibility criteria for the appropriate property.
    3. Maintain waiting lists in necessary format to meet all necessary regulatory criteria.
    4. Facilitate accurate billing.
    5. Monitor monthly rent rolls for all properties.
    6. Ensure that all residents are re-certified at the proper time and according to the correct guidelines.
  5. Participate in all regulatory agency inspections.
  6. Coordinate with the Housing Maintenance Manager to ensure that unit turns are being performed as efficiently as possible and in the projects with the greatest need.
  7. Serve as a liaison between Housing Fiscal Officer and Site Managers with regard to fiscal matters that relate to individual tenants.
  8. Responsible for semi-annual audit of all tenant files. Ensures that all calculations are correct and that all necessary documentation is in place.
  9. Assist Housing Director with budget preparations and collecting preliminary property information used for annual contracts.
  10. Prepare all housing contract renewals for signature.
  11. Act as back-up person for all on-site housing managers as needed.
  12. Teamwork is essential to effective service provision. Conduct oneself in a professional and cooperative manner with clients, co-workers, and other agencies or organizations.
  13. As an employee of EICAP you will assume the responsibility of understanding your role in accomplishing the strategic goals and performance measures of the Agency.
  14. As a supervisor, you will assume the responsibility of assuring that all employees working under your direct supervision understand their role in accomplishing the strategic goals and performance measures of the Agency.
  15. Perform other duties as may be assigned from time to time.


  1. Is responsible for the day to day operation of the Site Managers.
  1. Carries out supervisory responsibilities in accordance with the Agency’s policies and applicable laws.
  1. Responsibilities include assisting in interviewing, hiring, and conducting performance appraisals; planning, assigning and directing work; rewarding and disciplining departmental employees; and addressing complaints and resolving problems.
  1. As a supervisor, you will assume the responsibility of assuring that all employees working under your direct supervision understand their role in accomplishing the strategic goals and performance measures of the Agency. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED) and five or more years of experience and/or training in HUD and USDA Rural Development property management. Previous public contact work experience preferred. Must be willing to attend trainings as necessary in related areas of Fair Housing, HUD, HOME, RD and/or LIHTC.


Employee must successfully complete a criminal background check. Employee must have reliable transportation to be used during working hours and ability to travel to housing projects throughout EICAP’s service area. Must have a valid Idaho driver’s license, and proof of current vehicle insurance coverage.


Read, analyze, and interpret documents and information such as general business periodicals, professional journals, technical procedures, operations manuals, governmental regulations, and policy and procedure manuals. Write original reports, business correspondence, and procedure manuals. Effectively present information and respond to questions in one-on-one situations and from groups of managers, clients, and the general public. Communicate effectively in English; ability to speak Spanish is an asset.


Must, have the ability to apply basic concepts of algebra and geometry, and the ability to calculate and apply figures and amounts such as fractions, percentages, and proportions to practical situations.


Apply reasonable understanding to carry out instruction furnished in written, oral, or diagram form. Deal with problems and situations involving several concrete variables in standardized situations and develop and implement solutions. Prioritize work time, sequence and research information to complete work assignments. Interpret different kinds of work situations and make decisions as to next step or draw conclusions. Multi- task projects and duties.


Proficiency in the use of computer and all common office machines required. Ability to work with Microsoft Windows and Office or databases specific to EICAP, EICAP Housing, and the Internet.  Adequate typing skills are necessary for this position.


Possession of compliance certifications as required through USDA Rural Development and Housing and Urban Development agencies preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  • The employee frequently is required to use hands to handle objects, tools, or controls.
  • The employee is occasionally required to stand, walk, and reach with hands and arms; and to stoop, kneel, or climb.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • The employee is occasionally required to travel during winter driving conditions.
  • The employee is occasionally required to enter clients’ homes, which may expose the employee to animals, unkempt home environments and other contaminations.

Eastern Idaho Community Action Partnership is an EEO employer.

My signature below indicates that I have read this job description and understand the requirements of the position and am able to perform the essential functions of the job as outlined. 


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Employee’s Signature                                                                                         Date