LIHEAP Data Entry/Intake Clerk-Salmon
Closing Date: November 30, 2021
Position Title: LIHEAP DATA ENTRY INTAKE CLERK
Department: FAMILY & EMERGENCY SERVICES: CSBG and Low-Income Home Energy Assistance Program
Supervisor: Family Services Salmon Outreach Coordinator
Position Status: Non-Exempt, Temporary Seasonal, Full Time (40 Hours Per Week for 15 – 26 Weeks)
Pay Rate Range: $12.00 per hour
Last Reviewed: August 2021
This temporary, seasonal position is primarily responsible for assisting the Family Services Salmon Outreach Coordinator for the Low-Income Home Energy Assistance Program (LIHEAP) and will be assigned to the Salmon Office. This position involves serving clients, processing applications, verifying information and data entry.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Interview clients, complete detailed applications, collect and verify back-up documentation, and assist in preparing and completing various reports for the LIHEAP program. Review applications and perform data entry. ACCURACY IS ESSENTIAL.
- Answer client phone calls, as needed. Telephone etiquette skills are necessary.
- Assist with the food pantry programs, such as: TEFAP, CSFP, and community donations in the Salmon office, as needed.
- Teamwork is essential to effective service provision. Conduct oneself in a professional and cooperative manner with clients, co-workers, and other agencies and organizations.
- Confidentiality is critical, and strict adherence to the Agency’s confidentiality policy is required. Participants and their applications may not be discussed in a disparaging or derogatory manner, under any circumstances. Situations that arise must be discussed with the immediate supervisor in private.
- All Agency standards of conduct will be practiced at all times.
- This is a 3 to 6-month position with scheduled working hours of 40 hours per week. Schedules set by the program coordinator MUST be kept unless specifically agreed to in advance by the coordinator.
- As an employee of EICAP you will assume the responsibility of understanding your role in accomplishing the strategic goals and performance measures of the Agency.
- May be asked to participate in outreach efforts including, but not limited to: travel to designated application sites as well as the Agency’s nine-county service area; interpret agency purpose and program to community; assist with food pantry programs.
- Other related duties may be assigned from time to time as needed.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent such as a general education degree (GED).
- Previous computer experience using Microsoft Windows applications is required.
- Previous public contact work experience is preferred.
- Prior experience in a work environment requiring attention to detail is an asset.
- Prior training and/or experience handling a multi-line telephone system and telephone etiquette is a plus.
SKILLS and ABILITIES:
- Ability to read, understand and apply general business procedures.
- Ability to communicate information verbally and in writing so others will understand.
- Must possess the ability to read, write and communicate effectively in English. Ability to speak Spanish is an asset.
- Must be able to give full attention to what others are saying, take time to understand what they are communicating, ask questions as appropriate, and not interrupt others inappropriately.
- Ability to add, subtract, multiply, or divide quickly and correctly.
- Ability to calculate and apply figures and amounts such as fractions, percentages, and currency amounts to practical situations.
- Ability to interpret and apply commonsense understanding in order to carry out instructions furnished in written, oral, diagram, or schedule form.
- Ability to solve practical problems and deal with a variety of work situations within the scope of the job.
OTHER SKILLS and ABILITIES:
- Proficiency in the use of computer and all common office machines required. Ability to work with specific computer software, including word processing and spread sheet programs.
- Adequate typing skills are necessary for this position.
- The employee must also possess the ability to work at a rapid pace in a hectic environment.
- Employee must be able to work remotely, if needed.
CERTIFICATES, LICENSES, and REGISTRATIONS:
Employee must have all of the following:
- Dependable transportation
- Valid driver’s license
- Proof of current automobile insurance
- Good driving record
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee frequently is required to use hands to handle objects, tools, or controls.
- The employee is occasionally required to stand, walk, and reach with hands and arms; and to stoop, kneel, or climb stairs.
- The employee must occasionally lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee works in an office environment in which unrelated office and customer service activities take place.
- The noise level in the work environment is usually moderate.
- The employee is required to work regularly and continually at a computer screen.
- The work area may have fluorescent lighting and air conditioning.
Eastern Idaho Community Action Partnership is an EEO employer.